Amazon enters healthcare with telemedicine initiative in the US

Amazon is making its first foray into providing health care services, will be offering its Amazon Care telemedicine programme to employers nationwide. Currently available to the company's employees in Washington state, Amazon Care is an app that connects users virtually with doctors, nurse practitioners and nurses who can provide services and treatment over the phone 24 hours a day.

When users log in to the Amazon Care app, they are asked a couple of questions that serve to triage the call, and route it to a nurse, nurse practitioner or physician as appropriate. It usually takes 60 seconds or less to connect to a health professional. The health care providers are supplied by Care Medical, a contractor that works with Amazon on an exclusive contract.

Amazon launched the service 18 months ago for its Washington state employees. Helton said users have given it superior reviews, and business customers were inquiring about being able to buy into the service for their own workers. Consumer demand for telemedicine and virtual health care has exploded during the pandemic.

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