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Amazon Lex introduces automated call transcript review to chatbot building

Amazon Lex, a brand new device that simplifies the chatbot coaching and design course of by bringing a degree of automation to it, was introduced in preview at AWS re:Invent in Las Vegas.

“We are excited to announce the Amazon Lex automated chat bot builder, a new capability that reduces bot design from weeks to just hours,” Swami Sivasubramanian, VP of Amazon AI advised the viewers on the AI and machine studying keynote at the moment.

It accomplishes this by leveraging superior pure language comprehension enabled by deep learning methods. In fact, he stated that developers can now create a fundamental chatbot designed using historical call transcripts in just a few clicks.

The Lex automated chat bot designer can typically analyse 10,000 lines of transcripts in a few hours to identify intents such as 'file a new claim' or 'check claim status. It ensures that these intents are well separated and have no overlap, removing the need for a trial and error approach.

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