Amazon to pay customers up to $1,000 in damages for defective items

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Amazon will soon start paying customers up to $1,000 if a defective item sold through its site by a third-party merchant causes property damage or personal injury. The new policy will come into effect on September 1, 2021, and is designed to give shoppers on the online marketplace greater confidence when placing orders with third-party sellers.

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“Customers can contact Amazon Customer Service, and we will notify the seller and help them address the claim,” Amazon explained. “If a seller does not respond to a claim, Amazon will step in to directly address the immediate customer concern, bear the cost ourselves, and separately pursue the seller.”

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