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Amazon will give overworked delivery driver $5 if you say Alexa thank my driver; sued for misleading


Last year, an Amazon delivery driver said that the high volume of orders during holiday season “makes life hell.” This year, these contracted workers can get a $5 tip if their customer says, “Alexa, thank my driver.” Meanwhile, news also broke today that Amazon is being sued by the DC Attorney General, seeking penalties for allegedly misleading consumers by using tips to cover couriers’ base pay.


“Nothing is more important to us than customer trust,” Amazon spokesperson Maria Boschetti said in a statement, per Bloomberg. “This lawsuit involves a practice we changed three years ago and is without merit. All of the customer tips at issue were already paid to drivers as part of a settlement last year with the FTC.”


The new thank you feature is part of a promotion that Amazon says it’s running to celebrate its impending milestone of 15 billion packages delivered. If a driver is one of the first one million to receive a thank you, they get $5. The five drivers who receive the most thank you's will get a $10,000 bonus plus $10,000 donated to a charity of their choice.


That means that Amazon will pay about $5.1 million to workers through this promotion. For comparison, Amazon spent over $4.3 million on anti-union consultants last year.


“For drivers, it’s more than just the packages that they deliver — they form relationships with customers, provide support to the community in tough moments, and sometimes play the role of the unexpected hero,” Beryl Tomay, vice president of Last Mile Delivery at Amazon, wrote in a press release.

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