Competition Commission has disposed off a complaint of unfair business practices against Swiggy. The ruling came on a complaint that alleged Swiggy charges unreasonable and unfair prices from the customers.
The informants had complained that Swiggy typically charges a commission on the total order bill amount, inclusive of GST, from partner restaurants.
The complaint claimed that customers are generally unaware of the rates charged by of a particular restaurant in offline mode and thus, cannot compare it with the rates displayed on Swiggy's platform.It also said Swiggy is charging prices higher than the prices charged by the respective restaurants for walk-in customers, without the knowledge of customers.
On the allegations, Swiggy submitted that it only operates as an intermediary and the prices displayed on the platform are directly uploaded by its partner restaurants as the decision on pricing solely rest with the them and Swiggy has no direct or indirect role to influence the prices on its platform.