The Central Consumer Protection Authority (CCPA) fined Paytm Mall and Snapdeal ₹1 Lakh each for selling non-standard pressure cookers.
The CCPA found Paytm Ecommerce (Paytm Mall) and Snapdeal guilty of selling pressure cookers that did not meet BIS standards and were non-compliant with the Domestic Pressure Cooker (Quality Control) Order 2020 in two separate orders (QCO). The CCPA has ordered Paytm Mall and Snapdeal to recall the pressure cookers they sold and reimburse customers for their money. According to Snapdeal, this order violates the principle of safe harbour and exemption from liability in certain cases, as enshrined in Section 79 of the IT Act. Both Snapdeal and Paytm have argued that, under the IT Act, they are merely intermediaries and that the responsibility for content rests with the seller, not with them.