Cloud telephony company Exotel has now announced the acquisition of Cogno AI, an artificial intelligence-powered omnichannel cloud communications platform. The acquisition will expand its product suite with conversational AI and co-browsing capabilities, bringing it one step closer to becoming an AI-driven platform for customer engagement.
Cogno AI is a conversational AI platform that includes an omnichannel chatbot, live chat, and co-browsing features. It offers business customer engagement solutions such as controlling customer sentiments, ensuring the seamless arrival of new customers, resolving zero contacts for existing customers, and various cases of digital sales and support usage. Cogno AI is the market leader in Banking, Financial Services, and Insurance (BFSI), with over 60 major corporate clients including the State Bank Group, HDFC Group, ICICI Group, Kotak Group, Aditya Birla Group, and many others.