Cloudtail India, the largest seller on Amazon India platform suffered a major supply disruption after its goods and service tax (GST) registration was suspended in Haryana.
Cloudtail India is a joint venture of Amazon Asia Pacific Holdings and Infosys founder Narayana Murthy’s personal investment vehicle Catamaran Ventures. Amazon Asia controls less than 25% of the company.
However, the 20 hours wait till their GST registration was reinstated led to chaos as vendors were unable to generate e-way bills to send their supplies to Cloudtail warehouses in Haryana. Cloudtail operates fulfillment centers in Gurgaon, Jamalpur, Mewat, and Sonipat in the state.
A delay in generating e-way bills, meant Cloudtail could not give appointments for deliveries, which would lead to a 24 to 48-hour delay for inbound shipments.
“We would like to reiterate that Cloudtail’s Haryana GST registration is current and valid. We continue to operate in adherence to all applicable GST requirements,” a Cloudtail spokesperson told ET. However, no specific reason was given why its GST registration was suspended.