Customer engagement software firm Freshworks crosses $300 mn in ARR


Customer engagement software company Freshworks, Inc has announced that it surpassed $300 mn in ARR, growing the business by 40 percent year-over-year despite the unprecedented economic times induced by COVID-19.


Freshworks’ record year featured new product offerings, strategic acquisitions to accelerate AI, and an expanded executive team to fuel its next phase of growth. Its next target is to achieve the billion-dollar revenue milestone. “Like everyone, our 2020 plan went out the window when the pandemic hit, but our hard-working team persevered,” said Girish Mathrubootham, Freshworks founder and CEO.


Freshworks CRM is a single platform solution that unifies the customer journey with out-of-the-box capabilities and delivers more personalised conversations at every customer touchpoint for improved business outcomes.


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