Customers accuse Zoomcar for delay in refunds over social media
Zoomcar has been accused of not repaying refunds for cancelled bookings due to travel restrictions. Zoomcar social media team has been constantly reassuring customers about the refunds coming in another two weeks, but it has been over two to three months since the customers had cancelled their subscriptions.
Greg Moran CEO of zoomcar clarified that refunds process carried depending on the ticket size of refund as well. The process may be quicker in smaller cases than in larger ones. He noted that some of these cases require certain signatures, sign offs system procedures and protocols. Besides this, the condition of the car and other factors will also be taken into consideration while issuing the refunds.