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Digital payments and cross-border business key growth enablers for freelancers & SMBs across the UAE


PayPal, a global leader in digital payments, released the results of its "UAE SMB and Freelancer Digital Readiness Survey" in collaboration with YouGov, a British market research and data analytics firm. The study will look at how businesses in the UAE adapted during the pandemic by going digital first and capitalising on cross-border opportunities. The study also identifies barriers to digital adoption and key priorities for freelancers and small and medium-sized businesses.


PayPal's UAE and Freelancer Digital Readiness Survey, conducted between January and February 2022, examines the impact of COVID-19 on small businesses, key verticals of growth, and growing acceptance of digital payments. The findings are based on interviews with 300 UAE-based small and medium-sized businesses (SMBs) and freelancers.

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