Conversational engagement platform, Gupshup, to acquire cloud-based telephony startup, Knowlarity, for an undisclosed amount. Sequoia India, a major investor in Knowlarity, will retain its investment and gain an equity stake in Gupshup. Meanwhile, other investors will completely exit the startup. The transaction is expected to close by the end of this month, subject to all regulatory approvals. DC Advisory served as Knowlarity's sole financial advisor on the transaction.
Knowlarity Communications is a cloud telephony and AI company headquartered in Singapore. The company provides cloud-based customer service and sales call handling solutions to more than 6,000 clients across 65 countries in Southeast Asia, South Asia, and the Middle East. The deal will strengthen Gupshup’s conversational engagement portfolio. As a result, the startup will be able to incorporate Knowlarity's AI-powered tools into their business suite.