Paytm moves to Delhi high court against telecom companies, for not preventing phishing


Paytm moved to Delhi High Court alleging that telecom service providers are not blocking fraudsters who are defrauding its customers by "phishing" activities over the various mobile networks.


Claims that millions of its customers have been defrauded by the phishing activities and failure of telecom companies to prevent the same has "caused financial & reputational loss" to it for which it has sought damages of Rs 100 crore from them.


Phishing is a cybercrime where people are contacted by email, phone calls or text messages by someone posing as a legitimate representative of a organisation to lure them to part with their sensitive data, including banking and credit card details and passwords.

Paytm, in its petition, has contended that Airtel, Reliance Jio, BSNL, MTNL & Vodafone are violating their obligations under the Telecom Commercial Communications Customer Preferences Regulations (TCCCPR) 2018 which was notified by the Telecom Regulatory Authority of India to curb problem of unsolicited commercial communications. The petition has contended that the telcos "failure" to undertake proper verification prior to such registration enables fraudulent telemarketers to carry out phishing activities against customers of Paytm and its associate companies. Paytm has alleged that even after violations were brought to the notice of the telecom companies they failed to take prompt action to block the fraudulent RTMs and impose financial disincentives against them.

It has sought a direction to the telecom companies to take effective action under the TCCCPR to block the phone numbers of the telemarketers who are sending unsolicited commercial communications.

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