As economic activities pick up across the country, restaurants are now pressing online food delivery platforms like Swiggy and Zomato to change commission structure, reduce discounts and levy new fees for deliveries. The aim is to be able to stave off closure of restaurants.Restaurants are telling platforms to bring these changes, and especially do away with 'forced platform discounting' without which they said they can't sustain operations in what is the 'new normal'.
A Zomato spokesperson said its commissions have always been in line with the value it delivers and the cost it incurs. "They (fee) have also been designed to ensure sustainability and growth for every stakeholder - our restaurant partners, delivery fleet, and us. Whether restaurants directly offer discounts on Zomato or not has always been and continues to be their own choice. We have been proactively cutting down discounts being offered on the platform and are only rolling them out when they support our restaurant partner's growth and bottom-line goals," the company added.