Human contractors listening to conversations on voice assistant such as Amazon’s Alexa or Siri or Google Assistant is nothing new.
Robert Frederick, who served as senior manager of Amazon Web Services, told BBC Panorama that he would turn off every Alexa device whenever he wanted his conversations to remain private.
“I don’t want certain conversations to be heard by humans. Conversations that I know for a fact are not things that should be shared then I turn off those particular listening devices,” he noted.
An Amazon spokesperson said that Frederick’s quote does not accurately portray how Alexa works. The company emphasised that it takes privacy “very seriously and designing Alexa was no different."