Bharti Airtel under its Airtel Startup Accelerator programme has invested an undisclosed amount of funding in conversation AI-startup Voicezen for a 10% stake.
With this investment, Airtel will get access to Voicezen’s technologies to be deployed across its customer touchpoints in multiple languages. These intelligent solutions will offer real-time analytics and insights to make Airtel’s conversations with its customers more engaging, frictionless and enable faster resolution.
It will also allow Airtel to make contextual offers to customers based on real-time conversations. Voicezen will be able to deploy its technologies on a massive scale and work closely with Airtel for the future.
Voicezen has been working on developing advanced solutions that leverage machine learning, AI, speech to text and voice technologies to offer real-time analytics to help brands serve customers better