The National Payments Corporation of India (NPCI) is currently underway to introduce a real-time dispute resolution system for failed unified payments interface (UPI) transactions.
The payments body is reportedly conducting closed-door pilots with top banks and payment companies for this Online Dispute Resolution (ODR) system, which is expected to be launched by the end of the year. All major sponsor banks and payment applications are testing the dispute resolution system to provide real-time grievance redressal for UPI.
In practice the Online Dispute Resolution system would offer an online window to UPI users to instantly lodge their complaint on failed transactions due to technical errors like unavailability of systems or network issues with the bank or NPCI. It will also help the customers track their funds during credit reversal dues are not cleared by the banks on time.