Verloop.io, Bengaluru-based tech startup with focus on customer support automation, has raised $5 mn
Verloop.io, Bengaluru-based tech startup with focus on customer support automation, has raised $5 mn as part of its Series A funding round led by Alpha Wave Incubation. This round also saw participation from existing investors IDFC Parampara and Infosys Co-founder S Gopalakrishnan, according to a press statement. Alpha Wave Incubation is backed by Abu Dhabi-based investment house ADQ and managed by Falcon Edge Capital.
Verloop enables businesses to automate customer support across channels. It has processed over two billion queries from customers across its clients, with over 100 million unique users with a 92 percent support query deflection. The startup can automate up to 60 percent queries within 30 days.
The startup plans to use the funds to further its product development roadmap which will include hiring talent across the data science and engineering domains. Besides, it also plans to expand into geographies of Middle East, Southeast Asia, and the United States.