Vogo partners with Kapture CRM to manage its customer support process
Kapture CRM has partnered with Vogo, the tech-enabled self-ride two-wheeler rental service provider, to use Kapture's Integrated Ticket Management System to manage its customer support process.
Kapture CRM, which has channels in 15 countries including Singapore and the USA has increased its footprint in the Indian market by this partnership. Vogo will be using Kapture's ticket management system to manage queries generated through multiple platforms. A unified dashboard facilitated by Kapture will include all queries and requests raised by Vogo customers across multiple sources such as Facebook, Twitter, Vogo app, calls or even emails.
In a statement, Sheshgiri Kamath, co-founder & CEO Kapture CRM, said, "The immediate goal of this partnership is to help Vogo provide customer support across multiple channels and resolve customer queries faster."