WhatsApp follows Google in giving cash-back rewards to win WhatsappPay users in India


WhatsApp is running a campaign giving ₹11, up to three times to users if they send money to three different people on the app, according to users and an official company support page.


The reward comes at a time when WhatsApp is attempting to expand the reach of its mobile payments service in India. Even as WhatsApp began exploring mobile payments in India as early as 2017, regulatory pushback has prevented the popular app from aggressively expanding its payments service.


WhatsApp got some relief earlier this month when the NPCI, the payments body that oversees the popular payments protocol UPI, which WhatsApp is using, permitted the messaging firm to extend the payments service to 100 million users, up from 40 million earlier.


WhatsApp, which began testing the cash-back rewards in India as early as November of last year (if not earlier), is extending the perk to users who have been using the app for at least 30 days and have registered for payments on WhatsApp by adding their bank account details.


WhatsApp Business users are not eligible.


“We’re introducing a cashback promotion for selected WhatsApp users. If you become eligible for the promotion, you might see a banner within the app, or a gift icon when you’re sending money to an eligible receiver,” the company says on the support page.


In a statement, a WhatsApp spokesperson said: “We are running a campaign offering cashback incentives in a phased manner to our users as a way to unlock the potential of payments on WhatsApp. Offering safe, secure and easy-to-use digital payments is an important part of scaling India’s digital economy, and we’ll continue to drive awareness of payments on WhatsApp as part of our broader efforts to bring the next 500 million Indians onto the digital payments ecosystem.”

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