Conversational AI solutions provider Yellow Messenger raised $20 mn in Series B from Lightspeed India Partners. & Lightspeed Venture Partners
Yellow Messenger enables enterprises to automate and orchestrate workflows for customer and employee engagement with minimal human intervention, utilising chatbots across multiple communication channels like Microsoft Teams, Slack, WhatsApp, phone calls, digital assistants and integrated with the enterprise’s existing system of record and system of engagement.
Claims 30 mn monthly conversations on chatbots with 100+ customers, including BYJU’S, Domino’s India, & many other and it has also got partnerships with Microsoft, TCS, WhatsApp, Facebook & more.
Yellow Messenger looks to use the fresh capital to fuel international growth across Latin America and Asia Pacific, as well as new regions such as the US and Europe.
In addition, it plans to invest further in product innovation, which includes improving its bot’s multilingual voice capabilities and expanding enterprise integrations. Currently, its chatbots are available in over 120 languages, including Bahasa, Bengali, Cantonese, English, Hindi, and Thai.
Through a partnership with Facebook Messenger, the company said it has recently been appointed by the National Health Authority of India to provide state governments with chatbots to help with citizen engagement amid the Covid-19 pandemic.