Zomato fails to meet 10-minute delivery plan

Zomato's 10-minute delivery plan is being re-evaluated because the platform was unable to meet the time target for all orders during its pilot in Gurgaon, according to multiple industry executives.

Zomato Instant shows an average delivery time of 15-20 minutes on the app. The company stated that the plan, which was launched in April, is proceeding as planned. Delivery delays of 15-20 minutes are being caused by a shortage of delivery fleet and an intense heat wave in the North, which has also resulted in a limited delivery workforce. Zomato Instant was set to launch in Bengaluru this month, but the plan was scrapped.

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